Log in, head to the Rewards page, and you’ll immediately see how much your points are worth in euros. Click “Convert”, and your code will appear. Copy it and paste it at checkout, done. We made it this simple on purpose, our sloth couldn't keep up otherwise. 🦥

Contact us straight away via our Contact page. If your order hasn’t shipped yet, we can fix it without any fuss. Once it’s on the way, it’s up to the carrier and sadly, they don’t read DMs.

Refresh the page, clear your cache, and try again. Nine times out of ten, that does the trick. If the problem sticks around, contact us through the Contact page and we’ll get back to you quickly. Unlike our mascot.

Yes. You can choose a pickup point at checkout. Handy when you’ve got better things to do than wait by the door for the delivery driver.

Yep, all three!

Yes, there’s a field for that at checkout.

Contact us as soon as possible through our contact page. Before your order ships, we may still be able to make some changes. Once it’s on the road, the carrier takes over.

First, check your confirmation email. We sent you a tracking link as soon as your order shipped. If it’s well past the expected delivery date, contact us through our Contact page. We’ll track down your parcel, even if it’s moving at sloth speed.

Start with your spam folder. Confirmation emails have a mysterious habit of hiding there. Still haven't found it? Contact us through our Contact page and include the email address you used for your order.

Honestly, we didn’t really plan for returns, because we didn’t exactly plan on you not liking ZYLA, the natural energy drink made to match the pace of your day.
But if something goes wrong with your order, we’re here. Contact us through our Contact page and we’ll find a solution.

Check your card details and make sure you have enough funds available. If it still doesn’t work, try another payment method or contact your bank. Don't worry, your ZYLA will be waiting on the other side once it's sorted!

Yes. All transactions are secured with SSL encryption. It’s the one thing our sloth refuses to be lazy about. 🦥